Verlust / Paketannahme/ Reklamation
1. If the tracking status does not change or if your package is marked as delivered but you have not received it, please inform us through our contact form. In this case, we will initiate an investigation with the carrier, which can take up to 30 business days. However, we strive to obtain a quicker response and are in regular contact with the carrier. We always seek the best solution for our customers.
2. All our items leave the warehouse in perfect condition. If the carrier delivers products with obvious transport damage, please report these issues immediately to the courier by refusing to accept the delivery due to damage to the package. If possible, take a photo of the damaged package. The courier must document the return due to the damage. Please inform us as soon as possible about the incident through our contact form and send us a photo of the damaged package if possible.
3. If you have accepted the package, please check the integrity, correctness, and completeness of the products upon receipt. If the goods are damaged or incomplete, you must submit a damage report at a branch along with the package and its contents within 7 days. Therefore, it is important: never dispose of damaged goods, as we will not be able to process a refund afterwards. You will receive the form for this from us. It is important that you contact us immediately upon receipt. Please urgently send us an email at that point, and we will explain the next steps. After the 7-day period, no refunds can be issued.
2. All our items leave the warehouse in perfect condition. If the carrier delivers products with obvious transport damage, please report these issues immediately to the courier by refusing to accept the delivery due to damage to the package. If possible, take a photo of the damaged package. The courier must document the return due to the damage. Please inform us as soon as possible about the incident through our contact form and send us a photo of the damaged package if possible.
3. If you have accepted the package, please check the integrity, correctness, and completeness of the products upon receipt. If the goods are damaged or incomplete, you must submit a damage report at a branch along with the package and its contents within 7 days. Therefore, it is important: never dispose of damaged goods, as we will not be able to process a refund afterwards. You will receive the form for this from us. It is important that you contact us immediately upon receipt. Please urgently send us an email at that point, and we will explain the next steps. After the 7-day period, no refunds can be issued.