Loss / Package Acceptance / Complaint
1. If the shipment status does not change or if your package is marked as delivered but you have not received it, please inform us via our contact form. In this case, we will initiate an investigation with the delivery company, which may take up to 30 business days. However, we strive to get a faster response and are in regular contact with the delivery company. We always look for the best solution for our customers.
2. All our items leave the warehouse in perfect condition. If the delivery person delivers products with obvious transport damage, please report this immediately to the delivery person by refusing to accept the delivery due to the damage to the packaging. If possible, take a photo of the damaged packaging. The delivery person must document the return due to the damage. Please inform us of the incident as soon as possible via our contact form and, if possible, send us a photo of the damaged packaging.
3. Once you have accepted the package, please check the integrity, correctness and completeness of the products immediately upon receipt. If the goods are damaged or incomplete, you must submit a damage report to a branch within 7 days together with the package and its contents. It is therefore important: Never dispose of damaged goods, as we will not be able to issue a refund after this. You will receive the form for this from us. It is important that you contact us immediately upon receipt. In this case, please send us an email immediately and we will explain the next steps. After the 7-day period has expired, no refunds can be granted.
2. All our items leave the warehouse in perfect condition. If the delivery person delivers products with obvious transport damage, please report this immediately to the delivery person by refusing to accept the delivery due to the damage to the packaging. If possible, take a photo of the damaged packaging. The delivery person must document the return due to the damage. Please inform us of the incident as soon as possible via our contact form and, if possible, send us a photo of the damaged packaging.
3. Once you have accepted the package, please check the integrity, correctness and completeness of the products immediately upon receipt. If the goods are damaged or incomplete, you must submit a damage report to a branch within 7 days together with the package and its contents. It is therefore important: Never dispose of damaged goods, as we will not be able to issue a refund after this. You will receive the form for this from us. It is important that you contact us immediately upon receipt. In this case, please send us an email immediately and we will explain the next steps. After the 7-day period has expired, no refunds can be granted.